An Update For Our
Website Care Plans
Modern websites aren't "set it and forget it" - they need ongoing professional care to stay secure, fast, and effective. We're aligning our services with industry best practices to better protect and grow your online presence.
What Is Changing?
1. Hourly Rate Increase
Our development rate is increasing from £50.00+VAT to £85.00+VAT (unchanged for over five years).
2. Support Now Separate
Maintenance plans no longer include support tickets or requests. All support is now billed monthly at our hourly rate.
Our hourly rate has remained unchanged at £50.00+VAT for over five years, while costs have risen significantly across the industry. This adjustment to £85.00+VAT brings us in line with current market standards.
Based on our market research, most professional web agencies in the UK charge £75.00+ per hour for similar services, with most charging £100.00 per hour or more. During the five years we've held our rates steady:
- • Server costs have increased by 40% since 2020
- • Premium security tools now cost £3,000+ annually
- • Software licensing fees have doubled in the past 3 years
We believe in transparent, fair pricing that reflects the true value of professional website care, not budget-level service that compromises your website's security and performance.
Your Two Options
Website Hosting Only
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Professional hosting on dedicated servers
Your website lives on high-performance servers with dedicated resources, ensuring fast loading times and reliable uptime.
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Basic server management & DNS
We handle the technical server setup and domain name configuration so your website works properly and can be found online.
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SSL certificate installation
The security certificate that makes your website show "secure" in browsers and protects visitor data.
Complete Website Care Plan
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Everything from hosting plan, plus:
All the hosting benefits, plus comprehensive website management and protection.
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Monthly WordPress & plugin updates
We safely update your website's core software and all plugins to keep everything running smoothly and securely.
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24-hour critical security updates
If there's an urgent security threat, we'll apply the fix within 24 hours to protect your website from hackers.
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Daily backups & security monitoring
Your entire website is backed up every day and stored safely off-site. We also monitor for security threats 24/7.
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Uptime monitoring & alerts
We constantly check if your website is online and working. If there's a problem, we know immediately and fix it.
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Image optimisation & maintenance
We automatically compress and optimise your images to make your website load faster whilst maintaining quality.
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Legal pages & cookie management
We keep your privacy policy, terms & conditions, and cookie consent systems up-to-date with current laws like GDPR.
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Professional email delivery setup
We ensure emails from your website (like contact forms) are delivered reliably and don't end up in spam folders.
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Bug fixes for our original work
If something we built stops working properly, we'll fix it at no extra cost - even years after your website launched.
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Legal policies & cookie consent
We maintain and update your website's privacy policies and cookie consent systems to ensure ongoing compliance with current regulations such as GDPR.
Support & Development Work
Important: Support requests, website changes, new features, and troubleshooting are NOT included in maintenance plans and will be billed separately at:
Support invoices are sent at the end of each month for all tickets and requests handled during that period. We use professional time tracking software to ensure complete accuracy and transparency - you're only ever invoiced for actual time spent working on your specific requests, billed to the nearest 15 minutes.
Important: Support Request Policy
All support requests must be submitted through our ticketing portal. We can no longer provide support via email, as this creates delays and confusion.
Our ticketing system ensures faster response times, proper tracking, clear communication, and better service for everyone.
What This Means for Your Business
Maintenance vs Support - The Key Difference
✅ Maintenance (Included in Plans)
- • WordPress updates
- • Security monitoring
- • Backups
- • Server management
- • Performance optimisation
- • Bug fixes for our work
💰 Support (Billed Separately)
- • Content updates
- • Technical questions
- • Troubleshooting issues
- • New features
- • Design changes
- • General support requests
Choose What's Right for Your Business
Basic Hosting Only
For those who prefer to manage their own website maintenance, updates, security, and backups. You'll be fully responsible for all technical aspects.
+ £85/hour for any support needed
Professional Website Care
Complete maintenance handled professionally. We manage all technical upkeep. Support requests billed separately.
+ £85/hour for support requests
Timeline
Today
You receive this notification
Until 1st August 2025
Everything remains the same whilst you decide on your preferred option
1st August 2025
New pricing takes effect. If we don't hear from you, you'll continue on the care plan at the new rates
Make Your Choice
Please select your preferred service option below:
We truly value your business and are committed to providing professional website care.
These changes ensure we can continue delivering the high standard of service you deserve whilst being completely transparent about what you receive.