Pricing Update Now In Effect
Website Care Plans
Back in June 2025, we notified all clients of upcoming changes to our pricing structure. As of August 2025, these changes are now in effect. This ensures we can continue delivering the high standard of professional website care you deserve.
What Has Changed?
1. Hourly Rate Update
Our development rate has increased from £50.00+VAT to £85.00+VAT (unchanged for over five years).
2. Support Now Separate
Maintenance plans no longer include support tickets or requests. All support is now billed monthly at our hourly rate.
Our hourly rate remained unchanged at £50.00+VAT for over five years, while costs rose significantly across the industry. This adjustment to £85.00+VAT brings us in line with current market standards.
Based on our market research, most professional web agencies in the UK charge £75.00+ per hour for similar services, with most charging £100.00 per hour or more. During the five years we held our rates steady:
- • Server costs increased by 40% since 2020
- • Premium security tools now cost £3,000+ annually
- • Software licensing fees doubled in the past 3 years
Support & Development Work
Important: Support requests, website changes, new features, and troubleshooting are NOT included in maintenance plans and will be billed separately at:
Support invoices are sent at the end of each month for all tickets and requests handled during that period. We use professional time tracking software to ensure complete accuracy and transparency - you're only ever invoiced for actual time spent working on your specific requests, billed to the nearest 15 minutes.
Important: Support Request Policy
All support requests must be submitted through our ticketing portal. We can no longer provide support via email, as this creates delays and confusion.
Our ticketing system ensures faster response times, proper tracking, clear communication, and better service for everyone.
We truly value your business and are committed to providing professional website care.
These changes ensure we can continue delivering the high standard of service you deserve whilst being completely transparent about what you receive.